Study what it takes to work at one of the airline’s industry most observable airport position and obtain the skills you need to provide assistance and related passenger services at the check-in, gate and forecourt of your airport.

Course Outline
• Understand how airlines and airports operate in relation to the provision of passenger services
• study about passenger and baggage check-in & boarding procedures, including passengers with special needs
• Interpret the respective regulatory requirements related to passenger and baggage transport
• Understand how computer reservations and departure control systems operate
• Ensure safe and secure passenger & baggage transport
• study about the latest technological innovations in passenger services

Key Topics
• Introduction to airport & airline Ground operations
• Global Distribution System GDS/ Computer Reservations CRS
• Check-in Procedures for Passenger and their Baggage
• Conditions of passenger & baggage carriage, boarding procedures
• Dangerous Goods regulations knowledge for passenger service agents
• Managing passenger interactions
• Aviation security procedures for passenger & baggage transport
• enhanced passenger facilitation, latest innovations and career opportunities


Passengers Ground Service course is available in classroom lecture & practical based training.


HSC, a good understanding of English language, world geography & basic mathematics. Anyone wishing to start a Passenger Ground Services Manager.

  • Airline passenger service staff
  • Ground Handling Agents’ passenger services staff
  • Airport operators’ staff providing passenger services
  • Anyone wishing to start a career as a Passenger Service Agent


  • O’ Level Certificate (WAEC, NECO, GCE)
  • Higher Certificate (OND,NCE,HND,BSc)
  • Excellent english skills and any other language.

COURSE DURATION: 8 weeks (2 Months)


Tuition Fees: N 50,000

Admission form: N3, 500

Training Manual: N 7,000

Student Identity Card: N1,000

Student’s Uniform: N 5,500