An airline customer service agent is the first point of contact for a passenger in an airport or over the phone. Service is the key in ensuring the happiness of airline customers. While some passengers are looking for brief assistance in checking luggage or printing a boarding pass, others have complaints and are looking for a quick resolution. Attention to detail, problem-solving skills and a ability for interacting with customers is essential in this position.
Upon completing this course you will have the skills to:
HSC, a good understanding of English language, world geography & basic mathematics. Anyone wishing to start a career as an Airline Customer Service Manager.
Executives in airline customer service, airline customer service Officer, Logistic Manager, Ticketing Reservation officer, counter and Sales officer & Marketing executives in Travel agencies. Traffic Assistants, Airport Operation Executives, Ground Handling Executives, Check-in and Ticketing at the airport. Travel Divisions and Other Companies like Banks, Oil Companies, State/Federal Government e.g. as Protocol/Passage Officer.
Course Duration: 8 weeks (2 Months)
Tuition Fees: N 55,000
Admission form: N3, 500
Training Manual: N 7,000
Student Identity Card: N1,500
Student’s Uniform: N 10,000