An airline customer service agent is the first point of contact for a passenger in an airport or over the phone.  Service is the key in ensuring the happiness of airline customers. While some passengers are looking for brief assistance in checking luggage or printing a boarding pass, others have complaints and are looking for a quick resolution. Attention to detail, problem-solving skills and a ability for interacting with customers is essential in this position.

Course Outline

Upon completing this course you will have the skills to:

• Mention and describe techniques of effective communication and customer contact
• Summaries and set out the characteristic of the various social styles and cultural differences of airline customer service
• Describe new trends in customer service

Key Topics

• Improved standard of customer service
• Verbal and non verbal communication skills
• Customer contact techniques
• Cross cultural awareness
• Managing stress

COURSE STRUCTURE

Airline Customer Service course is available in classroom lecture & practical based training.

ELIGIBILITY

HSC, a good understanding of English language, world geography & basic mathematics. Anyone wishing to start a career as an Airline Customer Service Manager.

• Airline customer service staff
• Customer sales executives
• Customer services and sales Agents
• Airline customer staff providing passenger services
• Cabin Crew Staff
• Anyone wishing to start a career as a Airline Customer Service Agent

COURSE REQUIREMENTS

• O’ Level Certificate (WAEC, NECO, GCE)
• Higher Certificate (OND,NCE,HND,BSc)
• Excellent english skills and any other language.

CAREER/JOB OPPORTUNITIES

Executives in airline customer service, airline customer service Officer, Logistic Manager, Ticketing Reservation officer, counter and Sales officer & Marketing executives in Travel agencies. Traffic Assistants, Airport Operation Executives, Ground Handling Executives, Check-in and Ticketing at the airport. Travel Divisions and Other Companies like Banks, Oil Companies, State/Federal Government e.g. as Protocol/Passage Officer.

Course Duration: 8 weeks (2 Months)